IMG Universe, LLC’s (“our”, “we”, “us”) strives to make your purchasing experience easy, efficient and equitable, so we can get you on your way to our experiences as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on our sites and applications (collectively, the “Site”).
You can find the relevant email addresses below, and phone numbers where available.
All prices for tickets and/or VIP packages (collectively, the “ticket(s)”) are stated in U.S. Dollars.
If you wish to reserve a ticket through the Site, you may be asked to supply certain information relevant to the transaction, including, without limitation, payment information. We accept several methods of payment to accommodate your needs, including most major credit cards. You represent and warrant that any credit card information that you submit to us is true, accurate and complete, and you agree to immediately notify us if any information is inaccurate. You represent and warrant that you have the legal right to use any credit card(s) or other payment methods used in connection with a transaction.
When you purchase a ticket using a credit card, you authorize us to charge your credit card at the time you make the reservation. You are solely responsible for any and all fees charged to your credit card by the card issuer, bank or financial institution, including, without limitation any credit card membership, overdraft or over-the-credit-limit fees. Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a U.S. credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee.
Tickets are subject to availability, on the dates and at the locations we determine in our discretion. All descriptions, images, references, features, content, specifications, and prices of tickets described
or depicted on the Site are subject to change at any time without notice, and we reserve the right to cancel or remove any tickets from the Site at any time in our sole discretion.
All tickets include admission at face value. You shall be responsible for paying all taxes and third-party expenses, if applicable, imposed on or in connection with the tickets, except for shipping costs related to items or documentation that we may, at our discretion, mail you in connection with your ticket purchase (unless otherwise stated in writing by us).
We make a conscientious effort to describe and display the tickets accurately on the Site. Despite these efforts, from time to time, a ticket may be mispriced, described inaccurately, or unavailable. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, ticket descriptions, or availability. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If the amount charged to you for a ticket is incorrect, or if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or your order for that ticket) and refund to you the full amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this Site or other platform.
If you do not receive a confirmation (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via our customer service whether or not your order has been received. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was placed if you failed to receive confirmation. We do not guarantee availability of services or any elements of a ticket until there is confirmation that payment has been received and an order has been processed by the Site.
Orders are subject to credit card approval and will be processed only after a billing address and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for an order, which may delay processing and delivery. In these cases, our customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you, we may cancel your order and may sell your ticket to another customer without further notice.
When purchasing tickets, you may be limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is explained during the purchase process and is verified prior to every transaction. We reserve the right, in our discretion, to cancel any or all orders and ticket purchases without prior notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
Full payment is due upon checkout to secure your ticket. We are not obligated to provide a ticket, or any elements of a ticket, unless and until we receive the full and timely payment for such ticket. If we do not receive payment in a reasonable time before the event to which the ticket relates, we have the right to cancel your order and terminate the fulfillment of the ticket without any further obligation or liability owed to you.
You acknowledge that the items and components of a ticket will generally be provided and/or fulfilled on-site on or around the day(s) of an event. We will make all on-site arrangements related to the fulfillment of a ticket on your behalf (excluding transportation, unless we expressly tell you otherwise).
Unless otherwise expressly stated by IMG Universe, LLC, any tickets or credentials required as part of a ticket will not be mailed to you. Notwithstanding the foregoing, IMG Universe, LLC may, at its discretion, mail or deliver to you certain items (e.g., gifts or welcome materials) or documents (itineraries) ancillary to or related to your ticket. Any stated delivery dates with respect thereto are approximate. IMG Universe, LLC will not be liable for any losses, damages, penalties, or expenses that arise from or in connection with the items or documents during shipment or the failure to meet any delivery date. Title to and risk of loss of any items and documents we mail or deliver to you will pass to you immediately upon delivery to the carrier by us.
Should the entire event to which your ticket(s) relate be canceled or rescheduled, we will attempt to contact you to inform you of the refund or exchange procedures for that event. For exact instructions on any canceled or rescheduled event, please contact us in the manner set forth above.
If the entire event for which your ticket relates is canceled, and you purchased your ticket through the Site (or otherwise directly from us), we will issue you a refund to the credit card, debit card, or other accepted method of payment that you used to purchase that ticket. IF A TICKET WAS PURCHASED THROUGH ANOTHER METHOD, PLEASE CONTACT THE PERSON OR ENTITY FROM WHOM YOU PURCHASED SUCH TICKET, AS WE WILL NOT REFUND YOU THEREFOR.
Tickets are sold subject to our absolute right to alter or vary the tickets without any obligation to make a refund. However, if the ticket, or any part of the ticket, is materially altered from the pre-planned ticket, we may make reasonable efforts to provide a suitable alternative ticket and, where that is not possible, we will issue you a refund to the credit card, debit card, or other accepted method of payment that you used to purchase that experiences package. Please contact us for more information regarding our refund policy in those situations. When contacting us with respect to the foregoing, please make sure to include/provide appropriate identification (e.g., purchase confirmation number) so we can expedite our handling of your inquiry.
If we issue you a refund for a ticket due to a canceled or rescheduled event, we will issue a refund of face value paid for the ticket (if any) (or, for a discounted ticket, the discounted ticket price paid), all ticket service fees (if any), and the portion of the ticket where we were not able to provide an alternative ticket (if any), as applicable. In no event will delivery charges or any other amounts be refunded. If a refund is issued, where reasonably possible it will be issued using the same method of payment that was used to purchase the ticket. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or rescheduled event.
All sales are final. Payments are non-refundable and cannot be canceled by you, except to the limited extent contemplated above in the “Canceled and Rescheduled Events” section.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us except in the limited circumstances set forth above, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your ticket(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from
all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
BY PURCHASING OR REDEEMING A TICKET, YOU ACKNOWLEDGE THE INHERENTLY DANGEROUS NATURE AND RISK IN THE EVENT(S) TO WHICH THE TICKET RELATES, AND YOU ACCEPT ALL SUCH RISKS, INCLUDING PERSONAL INJURY AND/OR DEATH. YOU ACKNOWLEDGE THAT YOUR PARTICIPATION IN THE EVENT(S) TO WHICH THE TICKET RELATES IS VOLUNTARY. YOU ACKNOWLEDGE THAT THERE ARE NATURAL FACTORS AND OCCURRENCES WHICH MAY IMPACT OR AFFECT THE SAFETY OF THE EVENT(S) TO WHICH THE TICKET RELATES, AND YOU VOLUNTARILY ASSUME THE RISK OF SUCH FACTORS AND OCCURRENCES. YOU AGREE THAT IMG UNIVERSE, LLC SHALL NOT BE IN ANY WAY RESPONSIBLE FOR ANY RESULTING INJURY AND/OR DEATH. YOU VOLUNTARILY ASSUME ALL RISKS AND DANGER INCIDENTAL TO THE EVENT(S) TO WHICH THE PACKAGE RELATES, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT(S).
No action arising out of or relating to this Purchase Policy or the transactions it contemplates may be commenced against IMG Universe, LLC more than 12 months after the basis for such claim could reasonably have been discovered.
You hereby agree to indemnify, defend, and hold harmless IMG Universe, LLC from and against any and all Claims (as defined below) that may be asserted by a third party against IMG Universe, LLC that arise out of, result from, or relate to your purchase of a ticket, enjoyment of any of the rights, benefits, or items related thereto, including, without limitation, attendance at the 2019 MISS UNIVERSE PAGEANT to which such ticket relates, and for all Claims that otherwise arise out of or
result from, directly or indirectly, in whole or in part, without limitation, your breach or failure to abide by any part of this Purchase Policy.
The tickets are being sold “as is,” and IMG Universe, LLC disclaims all warranties of quality, whether express or implied, including the warranties of merchantability and fitness for a particular purpose with respect thereto and the Site. We make no warranty as to the accuracy, completeness, or reliability of the Site, including without limitation any content available through the Site and any descriptions or depictions of tickets. You are responsible for verifying any information before relying on it. Under no circumstances will IMG Universe, LLC be liable for the services or products of any third party, including any comprising or constituting a part of a ticket. You acknowledge that you have not been induced by any statements or representations of any person with respect to the quality or condition of a ticket or any items constituting a part thereof and that no such statements or representations have been made. You acknowledge that you have relied solely on the investigations, examinations, and inspections you, as a purchaser of the ticket, have chosen to make and that IMG Universe, LLC has afforded you the opportunity for full and complete investigations, examinations, and inspections.
All event attendees shall comply with our and all of the event owners’, venues’, and operators’ (each, an “Event Provider”) applicable rules, policies, terms, and conditions (“Event Provider Rules”). Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct their personnel deems disorderly, who uses vulgar or abusive language, or who fails to comply with Event Provider Rules. Breach of terms or rules will terminate your license to attend the event without refund. Each ticket, pass, or similar credential therefor or a part thereof is a revocable license and admission may be refused without liability in the case of a breach of any of the foregoing. Tickets, passes, or similar credentials therefor or a part thereof, is not redeemable for cash. Items listed in a ticket do not grant access to unauthorized areas of an event venue.
You (on behalf of yourself and your guests) agree that the event for which you purchase a =ticket is a public event, that your and their appearance and actions inside and outside the venue where the event occurs are public in nature, and that you and they have no expectation of privacy with regard to your or their actions or conduct at the event. You (on behalf of yourself and your guests) grant permission to us and our licensees, partners, and agents to utilize your and/or their respective name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, the event (regardless of whether before, during, or after the event) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you, them, or anyone acting on your and/or their behalf.
Except as expressly authorized by IMG Universe, LLC or a third party authorized by IMG Universe, LLC, no event attendee may film, photograph, broadcast, stream, publish, transmit, and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film, and/or other audio and/or visual content captured by any means whatsoever in or around the event site.
You agree that IMG Universe, LLC shall have the right to use your name, logo, marks, and other similar intellectual property for the purposes of publicizing the event, the ticketss, our services, and other reasonable commercial purposes, provided that such publicity efforts are in the normal course
of our business (for example, without limitation, in business to business trade solicitation and communication).
You, your guests, and your and their belongings may be searched upon entry to the event. You (on your behalf and their behalf) consent to such searches and waive any related claims that may arise. If you and/or they elect not to consent to such searches, you and/or they may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers.
From time to time in relation to an event involving up-close interactions with celebrities, officials, or other VIPs, you and your guests may be subject to a criminal background check prior to such event. You (on your behalf and their behalf) consent to such background checks and waive any related claims that may arise. If you and/or your guests elect not to consent to such background checks, we may cancel your booking in our discretion.
THE EVENT (OR ASPECTS THEREOF) MAY BE INTENDED FOR AN ADULT AUDIENCE. EVENT ATTENDEES UNDER THE AGE OF MAJORITY IN THE STATE, COUNTRY, OR JURISDICTION OF THEIR RESIDENCE MUST BE ACCOMPANIED BY A PARENT OR GUARDIAN AT THE EVENT AT ALL TIMES.
You represent and warrant to IMG Universe, LLC that you have the capacity and/or power and authority to agree to and enter into this Purchase Policy and, when agreed to by you, the Purchase Policy shall be enforceable against you and a legally binding obligation.
Unauthorized resale or transfer (or attempted resale or transfer), unlawful or otherwise, counterfeit or copy of tickets, passes, or similar credentials therefor or a part thereof is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states or jurisdictions and we cannot be responsible for providing legal advice regarding resale or pricing of the foregoing. You are responsible for complying with all applicable resale laws. In addition, we reserve the right to restrict or deny purchasing privileges to anyone that we determine to be, or has been, in violation of our policies or in conflict with applicable law (e.g., entities or individuals on OFAC’s Specially Designated Nationals and Blocked Persons List or based in countries then subject to a U.S. sanction program). Because we do not guarantee the authenticity of the tickets, passes, or similar credentials therefor or a part thereof purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us or our authorized partners to ensure authenticity. Tickets, passes, or similar credentials therefor or a part thereof may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us.
You and IMG Universe, LLC agree that any controversy or claim arising out of or relating to the Site or the tickets shall be settled by binding arbitration in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient for you in your hometown area), or at such other location as may be mutually agreed upon by the parties, in accordance with the applicable procedural rules set forth in the then prevailing Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”), and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The JAMS Rules and Procedures are available at www.jamsadr.com or by calling (800) 352-5267. The arbitrator shall be
selected pursuant to the JAMS Rules and Procedures. Alternatively, you may assert your claims in small claims court in accordance with the terms of this Agreement if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The arbitrator shall apply New York law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. If you initiate arbitration against Experiences, you will not be responsible for professional fees for the arbitrator’s services or any other JAMS fees. If Experiences initiates arbitration against you, Experiences will be required to pay all costs associated with the arbitration. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal, or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable, or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither you nor Experiences shall be entitled to arbitrate the dispute. THE ARBITRATION OF DISPUTES PURSUANT TO THIS PARAGRAPH SHALL BE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED.
BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL AND YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHTS TO OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION. DO NOT PURCHASE OR REDEEM A TICKET IF YOU DO NOT AGREE TO THE FOREGOING BINDING ARBITRATION PROVISIONS.